Refund Policy

At AiVoicee, we strive to provide a high-quality AI voice generation experience. We understand that sometimes things don't go as expected. This Refund Policy outlines the conditions under which refunds may be granted for subscriptions and wallet credits.

Please read this policy carefully before making a purchase. By completing a purchase on AiVoicee, you agree to the terms outlined below.

7-Day Money-Back Guarantee: New subscribers are eligible for a full refund within 7 days of their first subscription purchase, provided they have consumed fewer than 10,000 characters of generation during that period.

Monthly Subscriptions: After the 7-day window, monthly subscriptions are non-refundable. You may cancel at any time to prevent future renewals; your access continues until the end of the current billing period.

Annual Subscriptions: Annual subscriptions cancelled within 30 days of purchase may be eligible for a pro-rated refund for unused months, minus any characters consumed. After 30 days, annual subscriptions are non-refundable but may be cancelled to stop future renewals.

Subscription Renewals: Automatic renewal charges are non-refundable. To avoid being charged for the next billing cycle, cancel your subscription at least 24 hours before the renewal date.

Non-Refundable: Wallet credit top-ups are generally non-refundable once purchased, as credits are immediately available for use upon payment confirmation.

Exception — Technical Failure: If a top-up payment was successfully charged but credits were not added to your account due to a verified technical error on our end, we will either restore the credits or issue a full refund within 5 business days.

Unused Credits on Account Closure: Credits remaining in your wallet at the time of voluntary account closure are non-refundable. We encourage you to use your credits before closing your account.

To request a refund, please contact our support team within the applicable window with the following information:

• Your registered email address
• Transaction ID or invoice number
• Date of purchase
• Reason for the refund request

We will review your request and respond within 3-5 business days. Approved refunds are processed back to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or card provider.

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without contacting us first may result in the immediate suspension of your account.

If a chargeback is found to be fraudulent or in violation of these terms, we reserve the right to permanently ban the associated account and report the activity to relevant authorities.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the revised policy.